Frequently Asked Questions

General Questions I don't know anything about ColdFusion! Can I still use CFWebstore? How can I learn more about ColdFusion? My host does not allow CFFile, CFDirectory and/or CFX tags. Is this a problem with CFWebstore? Do you have a recommended host for CFWebstore? Is there a trial version of CFWebstore? When something goes wrong, I just get a generic message that says the webmaster has been notified. How can I see the actual error message? Does CFWebstore use search-engine-safe URLs? How hard will it be to upgrade if I make modifications to the code? Do you do custom coding work for CFWebstore? Is there a phone number we can call you at with questions?

Website/Server Questions Which versions of ColdFusion server does CFWebstore run on? Does CFWebstore run on BlueDragon? Does CFWebstore run on Railo? What databases are supported? Does CFWebstore upscale to SQL Server? Is Access suitable for running a web store on? Does CFWebstore support Shared SSLs?

Software Setup I added my categories, but when I go to add products, none of them show up. I get an error when I try to do a search. What's the problem? How can I use a category for my store homepage, rather than the built-in homepage template? I want to use images for the buttons on my shopping cart. Is this possible? Does CFWebstore do automatic UPS/USPS/FedEx rates? I entered the wrong information for my Store or Secure URL and even after changing it in the database, I still can't log into the site! What do I do? After ordering items in the store and going to the checkout area, I get a message asking if I want to display secure and non-secure items. What's wrong? When I click on any of the links on the sitemap page, I get a message that the file cannot be found. Why doesn't it work? When I tried to access one of the store pages, I got the message "Sorry, the item you are looking for was not found". Why does my store keep logging me out? I'm trying to set up the software, but when something goes wrong, all I get is a message that "an error has occured". Is there anyway to see the actual ColdFusion error? Why aren't my products showing up?!

Taking Payments Does CFWebstore provide everything I need to take credit card payments? What credit card processors do you currently support? What credit card processors do you recommend? Does CFWebstore work with PayFlow Link? Does CFWebstore support PayPal for customer payments? Does CFWebstore support "so-and-so" processor for credit cards? I'm planning to process credit cards offline. Can CFWebstore handle this? How do I configure CFWebstore to use the Euro for currency? I'm having trouble getting Authorize.Net to work. Any suggestions? Can I offer PayPal as well as take credit cards? Our orders are being captured succesfully with our credit card processor yet they still show up as not paid. Why is this?

CFWebstore 4.x Issues Why aren't the links in my header working? Why aren't my store lines showing up properly? Why are there so many application.cfm pages and error directories? How do I change the color of the border on the lefthand side? I've installed CFWebstore, but when I try to access my store, I get an error that says "Error processing CFX custom tag". What's the problem? I installed CFWebstore, but when trying to view a page, I get an error about some Application variable "is in a scope that contains data shared across threads and cannot be accessed without an active lock". What's the problem? Some of my store images aren't showing up correctly! What's the problem? When I do a search in my store, some of the links don't take you to the right product. What am I doing wrong?