Support Options

A product is only as good as the support you can get when you run into problems. Dogpatch Software is known for providing great support and fast answers to your questions. There are several options for you to receive help.

Documentation
CFWebstore comes with a 150+ page user's manual with detailed information on all the features, setting up the software, programmer's guide, custom tags available and more. Available in both MS Word and PDF format, a quick search can often bring up the exact information you need.

Frequently Asked Questions
Be sure to check the list of common questions and answers first. There are many common mistakes people make when setting up their stores and new tips are always being added for these "gotchas" that you might run into.

CFWebstore Blog
Here's a great new source of information for CFWebstore! Blog topics will cover everything from ColdFusion and e-commerce topics to tips on customizing your CFWebstore installation.

Email List
The email list on Yahoogroups is a great source of information. You can search the archives, get help and tips from other users, and we always try to ensure that every questions gets answered if no one else is able to help. For custom coding questions or help with using the software, this is definitely your best place to go. Even if you don't want the daily emails from the list, it's highly recommended that users and any people that support CFWebstore installations subscribe to Special Notices so you will receive notice of any special concerns that might need to be addressed promptly.

Email Support
If you need direct help, email works best. Emails are typically answered very promptly and often has the best coverage even during off hours or when the office is closed for vacations. Just click the link above to use our email support form.

Live Chat
We are in the process of setting up a new chat service and hope to provide live chat again soon.

Phone Support
Phone support is available for sales information and for limited tech support for the first 30 days after purchase. Additional phone support is also available on a paid basis. Please use the email form to request a sales call-back. For paid tech support, please contact our hosting partner NucomWebHosting.com.