The links for viewing and adding reviews will appear at the bottom of the page for any features you have designated to allow comments (see feature form page for this setting). After clicking Post Your Comment, the customer will be taken to the review form which will show the feature title and teaser text, teaser image (if any), and will be given a form to fill out the following information:
Rating – Their 1-to-5 star rating of the article.
Title – Title for the review.
Comments – Their detailed comments on the article.
Name – They can select to fill in their name, or post an anonymous comment. For logged in users, this will be pre-filled with the name from their account.
Email – Email address if the review is being posted from a user without an account.
Location – They can optionally add information about where they live.
After saving their comments, the customer is prompted that the review has been saved and according to your store settings, whether it has been posted or is pending review.
From their account area, the customer will be able to access all their reviews and edit or delete them.
Unlike product reviews where other customers can rate the helpfulness of the review, with feature comments they can leave an additional comment in response to another customer’s review. This new comment will be shown under the previous comment, the end result being a tree-like structure of comments (threads) which customers will be able to step through and add comments at any level to.